Wellness WoRx Terms of Service
Effective Date: [EFFECTIVE DATE]
Last Updated: [LAST UPDATED DATE]
PLEASE READ THESE TERMS CAREFULLY. These Terms of Service contain important provisions that affect your legal rights, including a No Medical Advice disclaimer (Section 9), a disclaimer of warranties (Section 25), a limitation of liability (Section 26), a binding arbitration agreement (Section 29), and a class action waiver (Section 30). By using Wellness WoRx, you agree to these Terms.
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1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "User") and Wellness WoRx ("Wellness WoRx," "we," "us," or "our") governing your access to and use of the Wellness WoRx website, mobile applications, and related products, features, content, and services (collectively, the "Platform").
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy [LINK TO PRIVACY POLICY], which is incorporated by reference. If you do not agree, do not access or use the Platform.
If you use the Platform on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization. These Terms apply to all Users, including visitors, registered account holders, and—where applicable—Wellness Guides, coaches, and content creators.
MVP Notice. The Platform currently operates in an early "minimum viable product" (MVP) stage. Features may change, be added, or be removed frequently and without notice. Some features described in these Terms may not yet be available.
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2. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account and use the Platform, unless we expressly offer a feature for minors with appropriate consents and protections. By using the Platform, you represent and warrant that you meet this requirement, that you have the legal capacity to enter into these Terms, and that you are not barred from using the Platform under the laws of any applicable jurisdiction. The Platform is intended for personal, non-commercial wellness purposes unless we expressly agree otherwise in writing.
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3. Account Registration
Certain features require you to create an account. You agree to: (a) provide accurate, current, and complete information; (b) keep your information up to date; (c) maintain the confidentiality of your login credentials; and (d) be responsible for all activity that occurs under your account. You must notify us promptly at [SUPPORT/SECURITY EMAIL] of any unauthorized use or suspected breach of your account. We are not liable for any loss arising from unauthorized use of your account. We may refuse, suspend, or terminate accounts in our discretion as described in Section 24.
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4. User Responsibilities
You are responsible for your use of the Platform and for any decisions you make based on it. You agree to:
- Use the Platform only for lawful, personal wellness and self-improvement purposes;
- Provide accurate information and maintain the security of your account and device;
- Comply with these Terms, our policies, and all applicable laws;
- Consult appropriate professionals (including licensed healthcare providers) before making health, medical, financial, legal, or other significant decisions; and
- Take responsibility for evaluating the accuracy, completeness, and usefulness of content available through the Platform.
You assume full responsibility for any actions you take, or decline to take, based on information, scores, assessments, recommendations, AI outputs, or content obtained through the Platform.
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5. Acceptable Use Policy
You agree not to, and not to permit others to:
- Violate any applicable law or regulation, or infringe the rights of others;
- Upload, post, or transmit content that is unlawful, defamatory, harassing, abusive, hateful, threatening, obscene, fraudulent, or otherwise objectionable;
- Provide medical, clinical, diagnostic, or treatment advice to other Users, or hold yourself out as a licensed provider unless you are properly licensed and authorized;
- Impersonate any person or entity or misrepresent your affiliation;
- Upload viruses, malware, or other harmful code, or interfere with or disrupt the Platform or its infrastructure;
- Attempt to gain unauthorized access to any part of the Platform, other accounts, or related systems;
- Reverse engineer, decompile, scrape, data-mine, or use automated means to access or extract data from the Platform, except as permitted by law;
- Use the Platform to develop a competing product, or to train machine-learning models, without our prior written consent;
- Resell, sublicense, or commercially exploit the Platform or its content without authorization; or
- Use the Platform in any manner that could damage, disable, overburden, or impair it.
We may investigate and take appropriate action, including removing content, suspending or terminating accounts, and reporting to law enforcement, for any violation.
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6. Intellectual Property
The Platform and all content, software, features, designs, text, graphics, logos, audio, video, assessments, and other materials provided by us (collectively, "Wellness WoRx Content"), and all intellectual property rights therein, are owned by or licensed to Wellness WoRx and are protected by U.S. and international intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Wellness WoRx Content for your personal, non-commercial wellness use. All rights not expressly granted are reserved. "Wellness WoRx," our logos, and related marks are our trademarks; you may not use them without our prior written permission.
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7. User Generated Content
The Platform may allow you to create, upload, or share content, such as journal entries, reflections, goals, assessment responses, messages, community posts, and other materials ("User Content"). You retain ownership of your User Content.
By submitting User Content, you grant Wellness WoRx a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting and display), distribute, and display such User Content solely as necessary to operate, provide, secure, and improve the Platform and as described in our Privacy Policy. For publicly shared or community content, this license extends to making it available to other Users consistent with your sharing choices.
You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate these Terms or any third-party rights or applicable law. You are solely responsible for your User Content. We may, but are not obligated to, monitor, review, or remove User Content in our discretion. We may retain and disclose User Content as described in our Privacy Policy and Section 25 of these Terms.
Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.
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8. Wellness Content Disclaimer
The Platform provides general wellness, educational, and informational content across multiple dimensions of wellness (including Physical, Emotional, Social, Intellectual, Spiritual, Occupational, Environmental, Financial, and Cultural Wellness). All such content—including assessments, wellness scores, progress scores, wellness tracking, journaling prompts, goals, wellness prescriptions, guides, articles, and video and audio content—is provided for general informational and self-improvement purposes only.
Wellness content is not medical, clinical, psychological, nutritional, financial, legal, or other professional advice, and is not a substitute for consultation with a qualified professional. "Wellness prescriptions" are curated wellness suggestions and are not medical prescriptions. We make no guarantees of any particular outcome, result, or improvement. Individual results vary, and your wellness depends on many factors beyond the Platform's control.
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9. No Medical Advice
Wellness WoRx does not provide medical advice, diagnosis, or treatment. The Platform is a wellness, education, and self-improvement product. It is not a medical practice, healthcare provider, hospital, physician group, telemedicine or telehealth provider, diagnostic tool, treatment platform, or medical device, and it does not practice medicine or any licensed profession.
Nothing on the Platform should be interpreted as medical advice or as a recommendation to take or refrain from taking any course of action. Always seek the advice of a licensed physician or other qualified healthcare professional before making any health-related decision, starting or changing any exercise, diet, supplement, or wellness regimen, or with any questions about a medical condition. Never disregard or delay seeking professional medical advice because of something you read, heard, or accessed on the Platform. Your use of any wellness information is at your own risk.
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10. No Provider-Patient Relationship
Use of the Platform does not create a physician-patient, therapist-client, or any other provider-patient or professional-client relationship between you and Wellness WoRx, nor (unless expressly agreed in a separate written engagement with a properly licensed professional) between you and any Wellness Guide, coach, or expert. No information shared through the Platform is intended to be, or should be treated as, the practice of medicine or any licensed profession.
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11. No Emergency Services
The Platform is not designed or intended for use in medical or mental-health emergencies. It does not provide emergency, crisis, or urgent care services and is not monitored for emergencies. If you are experiencing a medical or mental-health emergency, or are in crisis or having thoughts of self-harm, call 911 (or your local emergency number) immediately, or contact emergency services or a crisis line such as 988 (the Suicide and Crisis Lifeline in the U.S.). Do not rely on the Platform, AI features, messaging, or Wellness Guides for emergency assistance.
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12. AI Assistant Disclaimer
The Platform may offer AI-powered wellness assistants and other automated or machine-learning features. AI-generated content may be inaccurate, incomplete, outdated, or otherwise unreliable, and may not reflect current information or your individual circumstances. AI outputs are generated automatically, are provided for general informational and wellness purposes only, and are not medical, mental-health, legal, financial, or other professional advice.
You should independently verify any AI-generated information and consult an appropriate professional before relying on it. Do not share highly sensitive information with AI features unless specifically requested and necessary. We do not warrant the accuracy or reliability of AI outputs, and you use them at your own risk. AI interactions may be stored and analyzed to operate and improve the Platform, as described in our Privacy Policy.
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13. Assessments Disclaimer
Wellness assessments, questionnaires, scores, progress scores, and wellness scores are informational and self-reflective tools only. They are based on self-reported information, are not validated clinical or diagnostic instruments (unless expressly stated), and do not constitute a medical, psychological, or professional evaluation, diagnosis, or screening. Results are intended to support self-awareness and personalization and should not be relied upon as a basis for any health, medical, or other significant decision. We make no representation that any assessment or score is accurate, complete, or predictive of any outcome.
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14. Wellness Guide Disclaimer
The Platform may, now or in the future, enable access to or scheduling and messaging with Wellness Guides, coaches, subject matter experts, and content creators (collectively, "Guides"). Guides are independent third parties and are not employees, agents, or representatives of Wellness WoRx.
Wellness WoRx does not provide, control, or supervise the services, statements, recommendations, content, or conduct of any Guide, and is not responsible or liable for any advice, statement, recommendation, act, or omission of any Guide. We do not guarantee the qualifications, licensure, credentials, availability, or performance of any Guide, and we make no warranty regarding any Guide's services. Any engagement you enter into with a Guide is solely between you and that Guide, at your own risk. Guides do not provide medical advice or services through the Platform unless they are properly licensed and expressly authorized to do so under a separate written engagement, and even then Wellness WoRx is not a party to that relationship. To the extent the Platform operates as a marketplace connecting Users and Guides, we act only as a venue and intermediary.
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15. Third-Party Services
The Platform may contain links to, or integrate with, third-party websites, services, content, products, or applications ("Third-Party Services"), including login providers, scheduling and calendar tools, content and media providers, communication services, payment processors, infrastructure providers, and wellness integrations. Third-Party Services are governed by their own terms and privacy policies, and we do not control and are not responsible for them, their content, or their practices. Your use of Third-Party Services is at your own risk and subject to those third parties' terms. We disclaim all liability arising from your use of any Third-Party Service.
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16. Community Standards
If and when the Platform offers community features (such as forums, groups, comments, or shared content), you agree to engage respectfully and lawfully and to comply with any community guidelines we publish. Among other things, you agree not to post content that is harassing, abusive, hateful, defamatory, harmful, misleading, or that offers medical, clinical, or professional advice to others. We may moderate, edit, remove, or restrict community content and participation in our discretion, but we have no obligation to do so and are not responsible for User Content posted by others.
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17. User Conduct
You are solely responsible for your conduct on the Platform and your interactions with other Users and Guides. You agree to interact lawfully and respectfully, and you acknowledge that we are not responsible for the conduct of any User or Guide. We reserve the right, but not the obligation, to monitor disputes between Users and to take any action we deem appropriate. We may suspend or terminate access for conduct that we determine, in our discretion, violates these Terms or is otherwise harmful to the Platform, other Users, Guides, or third parties.
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18. Data Collection and Privacy
Our collection, use, and disclosure of information in connection with the Platform are described in our Privacy Policy [LINK TO PRIVACY POLICY], which is incorporated into these Terms by reference. By using the Platform, you acknowledge the practices described in the Privacy Policy. Among other things, wellness data is not treated as medical data unless specifically identified as such, and you should avoid sharing highly sensitive information unless specifically requested by a feature.
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19. Data Storage
The Platform currently operates in MVP mode, and some data may be stored locally on your device. You are responsible for maintaining the security of your device and for any data stored locally, including loss of such data if you clear app data, lose your device, or uninstall the application. As the Platform evolves, data may be migrated to and stored in cloud systems (which may include providers such as AWS, Supabase, or similar infrastructure), as further described in our Privacy Policy. We do not guarantee that data will be retained, backed up, or recoverable, and you are responsible for keeping your own copies of any important content.
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20. Security
We implement administrative, technical, and physical safeguards designed to protect information, as described in our Privacy Policy. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and device. You must promptly notify us at [SUPPORT/SECURITY EMAIL] of any actual or suspected security incident involving your account.
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21. Subscription Terms (Future-Proofed)
Some features of the Platform are currently free. In the future, we may offer paid subscriptions, memberships, premium features, coaching, or other paid services ("Paid Services"). If you purchase Paid Services, additional terms presented at the point of purchase will apply and are incorporated into these Terms.
Subscriptions may renew automatically for successive periods at the then-current rate unless cancelled before the renewal date, and you authorize us (or our payment processor or the applicable app store) to charge the applicable fees on a recurring basis until you cancel. We will disclose pricing, billing frequency, and cancellation methods at the time of purchase. We may change features, pricing, and subscription terms prospectively, with notice where required by law. Cancellation instructions will be provided in-app or through the applicable app store; cancellations generally take effect at the end of the current billing period.
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22. Payment Terms (Future-Proofed)
If we offer Paid Services, you agree to pay all applicable fees and taxes in accordance with the pricing and payment terms presented to you. Payments may be processed by third-party payment processors or app store platforms (such as the Apple App Store or Google Play), and you agree to their applicable terms. You represent that you are authorized to use any payment method you provide. We reserve the right to correct pricing errors, to suspend or terminate Paid Services for non-payment, and to use third parties to collect overdue amounts. All fees are stated in U.S. dollars unless otherwise specified, and you are responsible for any applicable taxes.
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23. Refund Policy (Future-Proofed)
Except as required by applicable law or expressly stated at the time of purchase, all fees are non-refundable, and there are no refunds or credits for partially used periods. Where Paid Services are purchased through an app store, refunds are subject to that app store's policies, which may govern. We may, in our discretion, offer refunds or credits in particular cases, which does not obligate us to do so in any other case. Any future refund terms will be disclosed at the point of sale.
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24. Termination
You may stop using the Platform and delete your account at any time. We may suspend, restrict, or terminate your access to the Platform or your account, in whole or in part, at any time and for any reason, including if we believe you have violated these Terms, with or without notice and without liability to you. We may also discontinue the Platform or any feature at any time.
Upon termination, your right to use the Platform ceases immediately. Sections that by their nature should survive termination—including Sections 6, 7, 8–14, 18–20, and 24–33—will survive. Termination does not entitle you to any refund except as required by law. We may delete or retain your data following termination as described in our Privacy Policy and applicable law.
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25. Disclaimer of Warranties
THE PLATFORM AND ALL CONTENT, FEATURES, AI OUTPUTS, ASSESSMENTS, SCORES, GUIDE INTERACTIONS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WELLNESS WORX AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT CONTENT, AI OUTPUTS, ASSESSMENTS, OR SCORES WILL BE ACCURATE, COMPLETE, RELIABLE, OR CURRENT; THAT DATA WILL NOT BE LOST; OR THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, OUTCOME, OR IMPROVEMENT. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
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26. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WELLNESS WORX OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY PERSONAL INJURY, BODILY HARM, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, ANY CONTENT, AI OUTPUTS, ASSESSMENTS, SCORES, OR THE ACTS OR OMISSIONS OF ANY GUIDE OR OTHER USER, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO WELLNESS WORX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
These limitations apply to the fullest extent permitted by law and form an essential basis of the bargain between you and us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; nothing in these Terms limits liability that cannot be limited under applicable law.
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27. Indemnification
You agree to defend, indemnify, and hold harmless Wellness WoRx and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Platform; (b) your User Content; (c) your violation of these Terms or any applicable law or third-party right; (d) your interactions or transactions with any Guide, other User, or Third-Party Service; (e) any decision or action you take (or fail to take) based on the Platform, content, AI outputs, assessments, or scores; or (f) your negligence or willful misconduct. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. This indemnification obligation survives termination of these Terms.
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28. Force Majeure
We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government actions, labor disputes, power or internet failures, third-party service or infrastructure failures, cyberattacks, or other events of force majeure.
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29. Arbitration Clause
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH WELLNESS WORX THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAYS YOU CAN SEEK RELIEF.
Agreement to arbitrate. You and Wellness WoRx agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (a "Dispute") will be resolved by binding individual arbitration, rather than in court, except as set out below. This agreement is governed by the Federal Arbitration Act.
Informal resolution. Before initiating arbitration, you agree to first contact us at [LEGAL/DISPUTES EMAIL] and attempt to resolve the Dispute informally for at least sixty (60) days.
Arbitration process. The arbitration will be administered by [ARBITRATION PROVIDER, e.g., the American Arbitration Association (AAA)] under its applicable consumer arbitration rules, before a single arbitrator. The seat/location of arbitration will be [COUNTY, STATE], or the arbitration may be conducted by telephone, video, or written submissions where permitted. The arbitrator has exclusive authority to resolve threshold issues of arbitrability, except that a court decides issues regarding the scope and enforceability of the Class Action Waiver in Section 30.
Exceptions. Notwithstanding the above, either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual property or address unauthorized access or misuse of the Platform.
Opt-out. You may opt out of this arbitration agreement by sending written notice to [LEGAL/DISPUTES EMAIL OR ADDRESS] within thirty (30) days of first accepting these Terms, stating your name and intent to opt out. If you opt out, the Governing Law and venue provisions in Section 31 apply.
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30. Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WELLNESS WORX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request will be severed and adjudicated in court, while the remaining claims proceed in arbitration. You and Wellness WoRx also waive any right to a jury trial to the extent permitted by law.
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31. Governing Law
These Terms and any Dispute are governed by the laws of the State of [STATE], United States, without regard to its conflict-of-laws principles, and, with respect to arbitration, the Federal Arbitration Act. Subject to Section 29 (Arbitration) and Section 30 (Class Action Waiver), you and Wellness WoRx agree to the exclusive jurisdiction and venue of the state and federal courts located in [COUNTY, STATE] for any matter not subject to arbitration, and you waive any objection to such venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
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32. Changes to Terms
We may modify these Terms from time to time. When we make material changes, we will update the "Last Updated" date above and provide reasonable notice (such as an in-app notice or email), where required by law. Changes are effective upon posting unless otherwise stated. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using the Platform. We may also require you to re-accept the Terms to continue using certain features.
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33. Contact Information
If you have questions about these Terms, please contact us:
Wellness WoRx
Attn: Legal
[COMPANY MAILING ADDRESS]
Email: [LEGAL/SUPPORT EMAIL]
[SUPPORT URL / IN-APP CONTACT METHOD]
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Miscellaneous
These Terms, together with the Privacy Policy and any terms presented at the point of purchase for Paid Services, constitute the entire agreement between you and Wellness WoRx regarding the Platform and supersede all prior agreements. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign or transfer these Terms without our prior written consent; we may assign them freely. Headings are for convenience only. Notices to you may be provided via the Platform, email, or other reasonable means.
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*This Terms of Service document is provided as a template draft and does not constitute legal advice. It should be reviewed and customized by qualified legal counsel—including completion of all bracketed placeholders (e.g., governing-law state, arbitration provider and venue) and confirmation of enforceability in your target jurisdictions—before publication.*